Follow these steps in order to fix SMS import issues.
Go to Android Settings → Apps → Rasmerk → Permissions → SMS.
Ensure SMS is set to Allow.
Go to Android Settings → Apps → Rasmerk → Battery.
Set to Unrestricted (not Optimized or Restricted).
Background SMS sync requires Premium. Check Settings → Premium in the app.
Go to Settings → SMS Import. Verify the Start Date is set to a date before the SMS you expect to import.
Go to Transactions → Needs Review. Unrecognized SMS are stored there, not discarded.
Tap Import Now in Settings → SMS Import. If this works but auto-import does not, battery optimization is likely the cause.
Contact support from Settings → Help → Contact Us with the exact bank name and SMS sender ID.